Quality and credibility

          If you want to provide quality and you value your credibility,then live by this philosophy-"Always under-promise and over-deliver."

        Knowledge: The first and foremost attribute that a salesperson must have is knowledge.He must have an excellent knowledge of the product,the company and of how to execute a sale professionaly.As you walk into a prospect's office,you should know:

1. What are the three major strengths of the company and the product range? In absolute terms as well as in comparison to the competition.

2. How does the product work?What does it do?

3. What is your company's business history and philosophy?

4. What are your company's policies regarding:

 a) Guarantees and warranties

 b) Pricing,including negotiation

 c) Minimum quality standards 

 d) Delivery and turn-around time

 e) Reliability and servicing.

Attitude towards customer service : In order to create a level of comfort in clients,it is important to focus on the level of service provided.When the client asks a question,what happens to the client's confidence in you and your organization?Does he feel secure or does it raise doubts in your ability to deliver? It is important to evaluate if you have established your benchmarks and quality standards.Every little thing matters.If it matters,is it really little?What a philosophy to live by!

Evaluate :

1. How quickly do you answer the phone?

2. How quickly do you return phone calls?

3. What is your response time for service and maintenance?

4. What is your response time in case of breakdown?

5. How often are you in touch with your customers?

6. How often do you seek customer feedback to assess satisfaction?

          Most customers,even if they had a problem with you or your product/company,would stay with you,provided they feel that you have a caring attitude and that you make an effort to resolve their problems.

          Hope this blog post will be useful to you.

Thank you for reading!!

BE HAPPY AND KEEP ROCKING!!!!

Transactional Selling versus Relationship Selling.

             Transactional selling occurs when on short term,one time transaction,the salespersons' focus is only on achieving that single sale.Whereas,Relationship selling occurs when it is a long term process.The customer becomes a CLIENT in relationship selling and seller becomes a SUPPLIER.

             Sincerity is the foundation of relationship selling.A salesperson who is sincere will definitely build a strong relationship with his customer.Relationship Selling means the following:

1. People buy people first.

2. Then they buy from the people.

3. Later they buy from the company.

            People must feel good with the people they want to buy from.Building and maintaining relationships boils down to basically three broad categories:

1. Behaviour

2. Events

3. Activities or actions

"Building a relationship is a process.Not an event."

            The true objective of a good sales professional is not just to make a sale but to create clients because it takes less effort to retain a customer than to gain a new one.

           If a customer realizes or feels that your input is critical to their success,especially long-term success,your relationship changes into a strategic relationship.A strategic relationship is one where both parties feel that each one is critical to other one's long-term success,and they will work towards helping each other's growth.

         What is 'Zero defect' in selling?

When a salesperson is sincere.Has a caring attitude,responsibility,commitment and pride in performance.This is called 'Zero defect,'where the salesperson delivers to his customer with 100% efficiency.

Two major things to keep in mind for a sales professional:

1. Never forget a customer and never let a customer forget you.

2. Don't take your customer for granted.Always keep in mind that he is being solicited by your competitors.

       Thank you for reading.Be happy and keep rocking.Wish you a great SUCCESS.

Mental Toughness

          Hello everyone!I am feeling happy and grateful as usual,for whatever I have and whatever I am today.I will be sharing about "Mental toughness."I feel great for my mental toughness.

          "Success is not measured by how high we go up in life,but how many times we bounce back after we fall down."So one who bounces back after falling down,always succeeds.And a person needs what is called as "Mental toughness" to bounce back after falling down.

           The sign of a POSITIVE person is that whether it is a good day or a bad day,his output and performance is constant.On good days,it comes easy,but on bad days it takes a lot of effort.He,however,doesn't compromise on quality and standards.This is called Mental toughness.

          Always accept rejections and other negatives in a positive way.It will surely turn out to become positive and you will end up becoming a POSITIVE PERSON.

          Well,let me share about my mental toughness now.Mental toughness needs to be implement when you fail.Failure can be when you fail in an exam,fail in a competition,get hurt by someone,something unexpected happens and so on.Today,was a very happy day for me.Fortunately or unfortunately,it was a bad time for me in the night.Something unexpected happened and dad hurt me a lot.My lovely dad hurt me,I had no one to console.Mom was tired and she had slept and my brother was not at home.There is one gooody friend of mine who had also fallen asleep by then.I had no choice,I said to myself,'Nothing much has happened,cheer up!'

            I don't like to share much about this incident as it is personal.I respect and love my dad,so whatever he does will always be right.Was hurt to the core-Failure.Had to bounce back-Success.Gave myself some time,thought of positive things,remembered things that make laugh and finally 'I GOT BACK TO REAL ME.'Though it was a bad time,I dint want to postpone my blogging,I dint even want to compromise on quality and standard.Instead of giving up,I gave myself some time,became alright and started off with my blog post.And here it is,I succeeded in completing my blog post with a great feeling.I neither gave up not compromised on standards and quality.This is called Mental toughness.

           I cried,I was very much hurt today.My mental toughness helped me somehow write this blog post and I swear I am feeling too good now.So always try to bounce back when you fall,that is when you really SUCCEED.

           Thank you for reading.

BE HAPPY AND KEEP ROCKING!!!